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EMAIL SUPPORT & SETUP GUIDES

Set Up Your Email Client On Your Mobile or Computer



Email Support page

Setting Up Your Email - Mailbox Full - Domain validation Emails


Freecom provide POP/IMAP which can be accessed from our Freecom Webmail and Microsoft Office 365 email accounts from the Microsoft Office 365 Portal.

Both Freecom POP/IMAP and Office 365 emails can be set up in a local email client, below are guides for the latest versions of most popular email clients that you can install on your device to manage your emails.

PLEASE NOTE: Microsoft Office 2003 and Microsoft Office 2007 are no longer supported by Microsoft, which means they will not receive and security updates, bug fixes or new features due to their age. Because of this, we do not provide any setup guides for them, or recommend you continue to use them.

Our email service, however, should work without issue using the following software.


Please select a guide from below


Microsoft Outlook 2010



Step 1: Open Outlook 2010 is open, select File Info Add Account from the menu


Freecom Email Setup Guide For Outlook 2010

Step 2: Select Manually Configure Server Settings and press Next


Freecom Email Setup Guide For Outlook 2010

Step 3: Select Internet Email to start to configure your email account

Fill out the details on the next screen.

Select the type of account: POP3 or IMAP

Incoming Server - POP: pop.freecom.net

Incoming Server - IMAP: imap.freecom.net

The logon username will always be your email address


Freecom Email Setup Guide For Outlook 2010

Step 4: Once you have added your details. If you are using our Authenticated SMTP Server, then select More Settings and select the Outgoing Server tab.

Fill out the username and password that is unique to your account. Remember Secure Password Authentication (SPA) is NOT ticked.

If you want to store your emails on the server as well as your local machine, select the Advanced tab and enabled Leave a Copy. Remember to set a date for older emails to be removed, otherwise your online inbox will fill up quickly


Freecom Email Setup Guide For Outlook 2010

Step 5: Once these steps have been completed, press Next to finish the setup. Outlook will try to send and receive a test message. If this is sucessful it will complete the setup process. If it fails, it will show which server (Incoming/Outgoing) has the issue.

Microsoft Outlook 2013



Step 1: Open Outlook 2013, select File Info Add Account from the menu


Freecom Email Setup Guide For Outlook 2013

Step 2: Select Manually Configure Server Settings and press Next


Freecom Email Setup Guide For Outlook 2013

Step 3: Select Internet Email to start to configure your email account

Fill out the details on the next screen.

Select the type of account: POP3 or IMAP

Incoming Server - POP: pop.freecom.net

Incoming Server - IMAP: imap.freecom.net

The logon username will always be your email address


Freecom Email Setup Guide For Outlook 2013

Step 4: Once you have added your details. If you are using our Authenticated SMTP Server, then select More Settings and select the Outgoing Server tab.

Fill out the username and password that is unique to your account. Remember Secure Password Authentication (SPA) is NOT ticked.

If you want to store your emails on the server as well as your local machine, select the Advanced tab and enabled Leave a Copy. Remember to set a date for older emails to be removed, otherwise your online inbox will fill up quickly


Freecom Email Setup Guide For Outlook 2013

Step 5: Once these steps have been completed, press Next to finish the setup. Outlook will try to send and receive a test message. If this is sucessful it will complete the setup process. If it fails, it will show which server (Incoming/Outgoing) has the issue.

Microsoft Outlook 2016



Step 1: Open Outlook 2013, select File Info Add Account from the menu


Freecom Email Setup Guide For Outlook 2016

Step 2: After entering your email address, select Advanced Options and tick the option to set up manually. Then press Connect to continue


Freecom Email Setup Guide For Outlook 2016

Step 3: Select either POP or IMAP account to configure the account


Freecom Email Setup Guide For Outlook 2016

Step 4: Fill out the details on the next screen.

Select the type of account: POP3 or IMAP

Incoming Server - POP: pop.freecom.net

Incoming Server - IMAP: imap.freecom.net

The logon username will always be your email address


Freecom Email Setup Guide For Outlook 2016

Step 5: Once these steps have been completed, press Next to finish the setup. Outlook will then pop up two boxes, one for the incoming server and one for the outgoing server asking you for the password for both the accounts/servers you have entered

Mozilla Thunderbird


Windows Mail


Step 1: Open Windows Mail and select Accounts and then Add Account


Step 2: Select Advance Setup and select Internet Email for POP or IMAP accounts.


Freecom Email Setup Guide For Windows 10 Mail

Step 3: Select the type of account: POP3 or IMAP

Incoming Server - POP: pop.freecom.net

Incoming Server - IMAP: imap.freecom.net

The logon username will always be your email address


Freecom Email Setup Guide For Windows 10 Mail

Step 4: Ensure SSL is unticked and that the SMTP authentication details have been added and then save to complete the setup.

Apple Mac Mail


Step 1: Open Mail select Accounts


Step 2: Select Other account type

Freecom Email Setup Guide For Apple Mac Mail

Step 2: Enter the Display Name, Email and Password for the account

Freecom Email Setup Guide For Apple Mac Mail

Step 3: If you recieve a warning regarding the connection to the server being insecure, just press continue

Freecom Email Setup Guide For Apple Mac Mail

Step 4: Enter your email address, password, and select either POP or IMAP account with the correct server

Incoming Server - POP: pop.freecom.net

Incoming Server - IMAP: imap.freecom.net

Freecom Email Setup Guide For Apple Mac Mail

Android Email Application


Android devices all run different software, meaning they may or may not have a default email application.

If your device doesn't have an email app, you can use the GMAIL application or the Microsoft Outlook app, both are free.

iOS Mail


If you are using an Apple device, you can set your POP or IMAP account up using MAIL.

Step 1: Select the Settings application then scroll until you see Accounts and Passwords.


Step 2: Select Add Account.


Step 3: Select Other account.


Step 4: Enter your Name, Email and Password and press Next.


Step 5: At the top of the screen, select either POP or IMAP account type.

Enter the Incoming server details.

Incoming Server - POP: pop.freecom.net

Incoming Server - IMAP: imap.freecom.net

The logon username will always be your email address

Enter the SMTP server that you are using along with the authentication Username and Password.




Freecom Mailbox Quota

Depending on the size of your inbox, you may receive an automated email informing you of current usage (when your over 90% full). If you use a desktop program, such as Microsoft Outlook or Windows Live Mail, then it may be set to leave a copy of the these emails it downloads on our server. There is an option you can enable to clear out the old emails off our server automatically which then stops you from getting this message.


WHAT YOU NEED TO DO


Please see the guides above for the email application you are using. The option in Outlook comes under More Settings Advanced Delivery. Here you will see an option for leaving a copy of the message on the server, and a tickable option to automatically remove the email after a certain period of days

Please Note: This does not remove the emails from your local device, only emails left on the server once that have been downloaded by your POP account





Domain Validation Emails

All owners of any domain names will receive a validation email each year, which gets sent to the contact email address used when the name was registered. Please keep in mind that depending on how your email client is configured, the email may go in to your junk or spam folder.

For more information on these emails and what to look out for, please go to our Domain Validation page.


WHAT YOU NEED TO DO


Please see the guides above for your email application you are using. The option in Outlook comes under More Settings Advanced Delivery. Here you will see an option for leaving a copy of the message on the server, and a tickable option to automatically remove the email after a certain period of days

Please Note: This does not remove the emails from your local device, only emails left on the server once that have been downloaded by your POP account


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